Terms and conditions

The person making a booking will be deemed to have accepted these Terms of Service on behalf of the persons or business entities named in the booking form (if different from the person making payment). You accept total responsibility for the service booked by you and you use the service at your own risk.​

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Ticketed Experiences

Ticketed experiences require payment up front and are considered non-refundable.​​​

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Solo VIP Experiences​

Solo Boutique Experiences require payment up front and are considered non-refundable.

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Your booking will only be considered confirmed once the full balance is received.

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Group Experiences

Payment Schedule

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Booking Fees
A room booking fee of $250 will be required to secure your experience. This secures your reservation at Enchanted Enterprises as a guest and is required to prevent double-bookings. You can pay immediately online, or via Bank Transfer that is payable within 3 days to confirm this service.

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Final Balance
After you submit your Booking, we will manually create an invoice based on the information you have given us. Some add-ons or services that use external vendors may require earlier payment. The Final Balance is due 7 days before your experience. All add-ons must be settled by this date.

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COVID Policy: Only in the event of Public Health Orders imposing a full lockdown, that is, preventing the service from taking place, will our cancellation policy be waived and all monies be refunded. 

​Payment of the booking fee is considered as acceptance by the client of the terms and conditions contained herein. Please also see below sections for Modifications of Bookings and Cancellation Policy.

The remaining balance must be settled by no later than seven (7) days prior to the scheduled experience. Failure to make this payment may result in the cancellation of your experience, and your reserved booking will be released to our waitlist. The cancellation of your experience due to non-payment will also mean forfeiture of your booking fee or payments. 

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​We accept payment using Visa and Mastercard through Square integration or Bank Transfer. Regardless of your payment method, you will receive a transaction confirmation email confirming receipt of your order.

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Square 

All invoices must be paid in full at least seven (7) days before the booking date, unless Enchanted Enterprises has expressly agreed otherwise. You will receive several email reminders about payment in the lead up to your experience until payment has been successfully made. A booking is not considered secured until the Booking Fee is received.

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Bank Deposit
Bank Deposit is available. As a small business we do not have the capacity to check this daily. Please take a screenshot of the transfer and email it through to us along with your Experience details to avoid double bookings.​

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If for some reason you are unable to pay, your account may be considered overdue and you will be contacted until payment is received and your service may be cancelled. An outstanding invoice that is overdue by 30 days will be forwarded to a Debt Collection Agency and any debt collection fees also applied.​​

Once your booking has been submitted it immediately goes into the queue for processing. If you need to cancel or modify your booking before your Booking Fee is paid, you need to contact us immediately to determine if we can accommodate any changes. If your Booking Fee has already been paid your booking is considered confirmed. A $50.00 rescheduling fee will be applied, and subsequent rescheduling or changes will incur a $100.00 fee. We will happily help you where possible however please understand once your booking has been confirmed, changes may not be possible and are subject to availability. Changes requested and approved within 7 days of a service will incur a 5% administration charge on top of the above fees.

All payments are final. Please select your TIME and DATE for experience bookings carefully when choosing your session. Refunds will not be issued for change of mind, or if you cannot, or do not, attend your booked session. 

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In the event of a cancellation by the client, the Booking Fee and any payments received will be forfeited.

Requests for a change of experience will incur a $50.00 rescheduling fee for the first time, and a $100.00 rescheduling fee for all subsequent changes of the date or time.

All payments are considered final, and no refunds will be issued, even in cases where payments have been made for additional services or for unattended guests, or if early payments have been made.

Please be aware that we pay performers upfront to secure them for experiences. All supplies and catering are also pre-ordered and paid for upon booking, and we are unable to provide refunds for unused services.

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We only take bookings that we can fill. This provides you with a streamlined stress-free experience. You can be confident that once you receive a booking confirmation email that your experience is 100% locked in.

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​In the case of illness of our performers, we will do our best to replace the performer with another talent approved for the role.  In some cases, if no available performers are approved for your entertainment choice other entertainment options will be offered from our available pool.  ​

The safety and enjoyment of our guests are our top priorities. To avoid disappointment, as of 2025, our Experience packages have been restructured to be inside the home.

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The Courtyard will be available during your experience for guests and visitors but will typically not have structured activities in our standard experiences.

We have specific policies in place to address various weather conditions:

1. Outdoor Experiences

If an experience includes outdoor activities, the booking guest agrees that the activities will be moved inside in case of hot weather, rain, or other safe conditions.

2. Extreme Weather or Acts of God (e.g., Flooding, Road Closures):
If extreme weather conditions or natural disasters occur, resulting in flooding or road closures, we will reschedule your experience for the safety of all guests, visitors and staff.

3. External Vendors and Suppliers:
Please note that external vendors and suppliers, may have their own weather-related policies regarding refunds and rescheduling. While we do our best to work with suppliers with similar policies to ours, we can not guarantee that suppliers will be able to reschedule and in some cases deposits or balances may be forfeited.