Terms & Conditions
Last updated: 14/1/2025

Terms and Conditions for Workshops:

 

1. Consent for Media Use: Images and videos taken during your visit may be used on our social media platforms and website for promotional purposes. If you have any concerns about specific images, please inform us in advance.

 

2. Capacity: The Estate has a max overnight capacity of 6 guests (minimum 1 adult). For insurance purposes, additional day guests are permitted during supervised visits only, and limits vary depending on experience.

 

3. Booking Confirmation: The booking will be confirmed once the non-refundable retainer has been paid. A date will not be secured until the retainer has been paid. The final amount is due 7 days before the event. Enchanted Enterprises has the right to cancel the experience if the final amount is not received within 7 days prior to the event.

 

4. Refund Policy: We do not provide refunds under any circumstances. This includes for experiences where you have paid to add on and no longer want them on the day OR if guests do not show up. Please understand that we pay our supplies upfront to secure them for the date, as well as pre-order our supplies and catering, therefore a refund is not possible.

 

5. Rescheduling: If you wish to reschedule your experience, please notify us at least 14 days before the original booking date, and we will do our best to accommodate the new date based on availability. a $50.00 rescheduling fee will be issued for the first reschedule. Any subsequent rescheduling will occur a fee of $100.00.

 

6. The Home: Experiences will be hosted at our home in Windsor. Parking for the main booking client is available at the location. Additional day guests will use alternate street parking.

 

7. Workshop Duration: The standard workshop duration we offer is 1.5 - 2 hours. We find that this is the perfect length of time for little bodies and little brains before they get too tired. Any extension of the workshop time may incur extra charges.

 

8. Client Responsibilities: The hosting parent/guardian is responsible for the conduct and behaviour of the children attending the workshop. We reserve the right to terminate the experience if any participant engages in disruptive or harmful behaviour. It is the client's responsibility to adhere to capacity restrictions and must be disclosed to us. Unregistered guests may be prohibited entry.

 

9. Liability: While we take every precaution to ensure the safety of all experience attendees, we cannot be held liable for any accidents, injuries, or damages that may occur during your stay.

 

10. Dietary Requirements: We will do our best to accommodate dietary requirements, however food may be prepared and handled in the same kitchen as allergens. We only provide full meals to overnight guests in the form of breakfast hampers. Snacks and drinks are complimentary to workshop guests. 

 

11. Outside Food: Due to food safety standards, no external food, except for a nut-free cake, can be brought under the premises under any circumstances unless the package dictates otherwise.

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12. Drinks: Parents can bring their own beverage of choice to consume. Glassware is strictly prohibited in the Enchanted Hall party area and Courtyard and must be kept upstairs at all times.

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13. Courtyard: Guests are welcome to visit the courtyard if it is not closed off, but we request that amplified music is not used.

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14. Sign in: All day visitors dropped off for an experience are the responsibility of the booking client, and it is the client's responsibility to collect contact details in the event of an emergency.