Terms & Conditions

Terms and Conditions for all Bookings:

 

1. Consent for Media Use: Images and videos taken during the event may be used on our social media platforms and website for promotional purposes. If you have any concerns about specific images, please inform us in advance.

 

2. Event Size: The Enchanted Hall has a max capacity of 20 (10 children and 10 adults. The  Courtyard has a maximum capacity of 40 (20 children and 20 adults) and is recommended to be used for larger events. We will discuss the best configurations upon receiving your booking request. If your party has more than 15 children RSVP'd, you will be required to upgrade to the Deluxe Package so that we have the space required to create the party experience. 

 

3. Booking Confirmation: The booking will be confirmed once the non-refundable deposit has been paid. A date will not be secured until the deposit has been paid. The final amount is due 7 days before the event. Enchanted Enterprises has the right to cancel the event if the final amount is not received within 7 days prior to the event.

 

4. Refund Policy: We do not provide refunds under any circumstances. This includes for events where you have paid to add on and no longer want them on the day OR extra children not showing up. Please understand that pay our supplies upfront to secure them for the date, as well as preorder our supplies and catering, therefore a refund is not possible.

 

5. Rescheduling: If you wish to reschedule the party, please notify us at least 14 days before the original party date, and we will do our best to accommodate the new date based on availability. a $50.00 rescheduling fee will be issues for the first reschedule. Any subsequent rescheduling will occur a fee of $100.00. 

 

6. Venue: Events will be hosted at our venue in Windsor. Parking for the host is available at the location. Guests will be provided alternate street parking on the digital invitations.

 

7. Event Duration: The standard event duration we offer is 1.5 - 2 hours. We find that this is the perfect length of time for little bodies and little brains before they get too tired. Any extension of the event time may incur extra charges.

 

8. Event Responsibilities: The hosting parent/guardian is responsible for the conduct and behaviour of the children attending the event. We reserve the right to terminate the party if any participant engages in disruptive or harmful behaviour.

 

9. Liability: While we take every precaution to ensure the safety of all event attendees, we cannot be held liable for any accidents, injuries, or damages that may occur during the event.

 

10. Dietary Requirements: Please inform us in advance of any specific dietary requirements or allergies among the children attending the event, and we will do our best to accommodate them.

 

11. Outside Food: Due to food safety standards, no external food, except for a cake, can be brought under the premises under any circumstances unless the package dictates otherwise. We can provide platters for children and parents, including catering for any and all dietary requirements.

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12. Drinks: Parents can bring their own beverage of choice to consume in the upstairs Parent Gallery, at a cost of $5 corkage per person. Glassware is strictly prohibited in the Enchanted Hall party area and Courtyard and must be kept upstairs at all times.

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13. Sign in: All parents attending with children must sign in to the party using the QR code, or document and pen, at the front of the party when entering. This is to ensure the safety of all children in the event of an emergency.